> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers.cash.app/afterpay/guides/welcome/business-hub/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers.cash.app/_mcp/server.

# Business Hub

The Afterpay Business Hub is where you manage your merchant account. It's a centralized workspace where you can view settlements, handle disputes, manage your team, and more. For more information about using Business Hub, see the Afterpay [Help Center](https://help.business.afterpay.com/hc/en-us).

You can log in to the Business Hub here:

[https://hub.us.afterpay.com/us](https://hub.us.afterpay.com/us)

> **Trouble logging in?**
>
> If you have trouble logging in, try clearing your browser's session cookies and then try again.
>
> Click [here](https://hub.us.afterpay.com/forgot-password) to reset your password.

## Credentials

As a Hub Admin (Business Hub administrator), you have secure access to your merchant credentials within the Business Hub.

Go to the Settings tab to find all the necessary information. Your direct link to the Settings tab is: [https://hub.us.afterpay.com/settings](https://hub.us.afterpay.com/settings).

Without Hub Admin permissions, you can still view the Merchant ID field.

## New user accounts

### Production

You can request for a user to be added to your Business Hub by contacting our [Merchant Admin team](https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406) with the following details:

* User's first name
* User's last name
* User's email address
* Level of access

For **Sandbox Business Hub** access - contact your delivery manager or Afterpay account manager.

## Role access

There are three standard user access types:

* Hub Admin

* User

* Read Only

The various access rights are described in the tables below.

**Afterpay Business Hub**

| Permissions                                         | Hub Admin | User | Read Only |
| --------------------------------------------------- | --------- | ---- | --------- |
| Access to tax invoices                              | Yes       | Yes  | Yes       |
| Access to settlement info                           | Yes       | Yes  | Yes       |
| Process refunds                                     | Yes       | Yes  | No        |
| View orders                                         | Yes       | Yes  | Yes       |
| Edit orders                                         | Yes       | Yes  | No        |
| View shop directory                                 | Yes       | Yes  | Yes       |
| View and edit shop directory                        | Yes       | Yes  | No        |
| View and edit team members                          | Yes       | Yes  | No        |
| View banking                                        | Yes       | No   | No        |
| View and edit banking                               | Yes       | No   | No        |
| View Afterpay IQ                                    | Yes       | Yes  | Yes       |
| View and edit custom access types                   | Yes       | No   | No        |
| View activity logs                                  | Yes       | No   | No        |
| View disputes                                       | Yes       | Yes  | Yes       |
| Manage disputes                                     | Yes       | No   | No        |
| Manage Afterpay products                            | Yes       | No   | No        |
| View account settings                               | Yes       | Yes  | Yes       |
| Manage account settings and sensitive business data | Yes       | No   | No        |

**In the Merchant Portal**

| Permissions                       | Hub Admin | User | Read Only |
| --------------------------------- | --------- | ---- | --------- |
| View and download tax invoices    | Yes       | Yes  | Yes       |
| View and download settlement info | Yes       | Yes  | Yes       |
| View order                        | Yes       | Yes  | Yes       |
| Edit orders                       | Yes       | Yes  | No        |
| Process refunds                   | Yes       | Yes  | No        |
| Edit shipped status               | Yes       | Yes  | No        |

## Business Hub activation email

When user accounts are created you receive an activation email.

* The activation email contains a link that is active for 45 minutes.

* You can use [Forgot My Password](https://hub.us.afterpay.com/forgot-password) if the link is no longer active.

### Activation link expired? Didn’t receive the activation email?

* Activation and ‘Forgot my Password’ emails are sent from [donotreply@afterpay.com](mailto:donotreply@afterpay.com)

* Please check your Junk or Spam mailbox

* Try adding [donotreply@afterpay.com](mailto:donotreply@afterpay.com) to your safe senders list

## Docs

- [Settlement Reports](https://developers.cash.app/afterpay/guides/welcome/business-hub/settlement-reports.md)