> This page is for Afterpay.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers.cash.app/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers.cash.app/_mcp/server.

# Support

### Where can merchants find answers to common questions?

Visit our [merchant help center](https://help.business.afterpay.com/hc/en-us) or contact your Afterpay account representative.

#### Quick links

* [Payment schedules and transaction fees](https://help.business.afterpay.com/hc/en-us/sections/6464826951705-Payment-Schedule-Transaction-Fees)
* [Refunds](https://help.business.afterpay.com/hc/en-us/sections/6464909479577-Refunds)
* [Order management](https://help.business.afterpay.com/hc/en-us/sections/6464856665113-Order-Management-Transaction-Description)

### How can a customer contact Afterpay support?

Customer support queries should be directed to [help.afterpay.com](https://help.afterpay.com/hc/en-us).

### Where can I check Afterpay's systems status?

You can view the current status of Afterpay at [https://status.afterpay.com](https://status.afterpay.com). Subscribe to receive status updates by email.

### Why is Google Analytics incorrectly attributing the referrer to Afterpay?

When customers pay with Afterpay, they are redirected to portal.afterpay.com pages during the checkout flow, before returning to your review or confirmation page. This results in Google Analytics seeing portal.afterpay.com as the last domain visited. Therefore, it attributes the referral to `portal.afterpay.com`.

To ensure that Google correctly identifies the real referral source, add `portal.afterpay.com` to your referral exclusion list.

For details on how to add Afterpay to your exclusion list see [Google's documentation.](https://support.google.com/analytics/answer/10327750?hl=en)

> **Warning**
>
> Use `portal.afterpay.com` **not** `afterpay.com` or you'll hide all of the traffic originating from the Afterpay Shop Directory.