Support
Where can merchants find answers to common questions?
Visit our merchant help center or contact your Cash App Afterpay account representative.
Quick links
How can a customer contact Cash App Afterpay support?
Customer support queries should be directed to help.afterpay.com.
Where can I check Cash App Afterpay’s systems status?
You can view the current status of Cash App Afterpay at https://status.afterpay.com. Subscribe to receive status updates by email.
Why is Google Analytics incorrectly attributing the referrer to Afterpay?
When customers pay with Cash App Afterpay, they are redirected to portal.afterpay.com pages during the checkout flow, before returning to your review or confirmation page. This results in Google Analytics seeing portal.afterpay.com as the last domain visited. Therefore, it attributes the referral to portal.afterpay.com.
To ensure that Google correctly identifies the real referral source, add portal.afterpay.com to your referral exclusion list.
For details on how to add Cash App Afterpay to your exclusion list see Google’s documentation.
Use portal.afterpay.com not afterpay.com or you’ll hide all of the traffic originating from the Cash App Afterpay Shop Directory.
